Ridgeview Rehab Specialties Reduces  No-Show Rate by 12.6%

For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations, many of Ridgeview’s patients would forget about their appointments or experience last-minute conflicts and never reschedule.


Ridgeview realized that it could use new technology — specifically text messaging — to keep patients engaged and have fewer no-shows. After comparing vendors, Ridgeview Rehab Specialties chose to implement PerfectServe’s patient and family communication platform to improve patient engagement and reduce the no-show rate.


Over a two-year period, Ridgeview Rehab Specialties reduced its no-show rate by 12.6% and estimates its total revenue recovery from 2016 to 2018 to be $138,600.


Find out how in this free Case Study!

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